CONTACT DETAILS
Contacting us is easy. You can email, telephone or even write to us. Contact details are:-

ion IT Ltd, 180 Attercliffe Road, Sheffield, S4 7WZ
Telephone : 0844 9911963
Email info@ionitltd.net

COMMITMENT
Our commitment to customer service  is unsurpassed and we pride ourselves on dealing with any customer issues quickly and effectively.

Please contact ion IT Ltd using one of the contact methods stated previously, We will try to respond to all points of contact within 48 hours and aim to resolve any issues you have within 7 business days.
 
ABUSE
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us via our email contact info@ionitltd.net with as much detail about the abuse. We will investigate your complaint immediately and get back to you accordingly.
 
COMPLAINTS AND ESCALATION
We aim to get it right every time but the truth of it is everyone makes a mistake now and again, we are only human after all and not robots. We can only improve on our services with valid feedback from you, our valued customers.

If you wish to make a complaint about any aspect of our services or make us aware of any issues please submit an email to info@ionitltd.net providing as much detail about the issue you have.

If your issue and or complaint is not resolved to your satisfaction you may go to the following organisations depending on the nature of your issue or complaint.

DOMAIN ISSUES
If your issue and or complaint about a domain name is not resolved to your satisfaction you may go to the following organisations depending on the nature of your issue or complaint.



UK domain registry go to NOMINET : http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

UK domain registry terms and conditions go to NOMINET :  http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration

International domains, ENOM : http://www.enom.com/terms/default.aspx

or

International domains, TOTAL REGISTRATIONS : http://www.totalregistrations.com/Terms.aspx

BROADBAND ISSUES
If your issue and or complaint is about broadband is not resolved to your satisfaction, you may go to the following organisation depending on the nature of your issue or complaint.. You can contact OFCOM at the following address:  http://www.ofcom.org.uk/