Weekend, bank-holiday and out-of-hours support is available only where covered by your support contract. The hours and response arrangements in your agreement apply. For an urgent fault, call 01143 088 709; contracted customers should use their agreed escalation route.
Real people. Direct support.
When you call ION IT, you speak directly to our team, the people who look after your services. No outsourced call centres, no chatbots. Just a conversation with someone who can help.
Many IT problems can be diagnosed and resolved remotely, without waiting for an engineer to travel to site. ION IT provides direct access to experienced technical support for businesses that need problems understood properly and fixed with as little disruption as possible.
Help from somebody who understands the whole environment
We investigate remote faults across your computers, network, servers, Microsoft 365 and email to understand what is causing the problem.
What we can help with remotely
User and desktop problems
Slow computers, application faults, printer issues, profile problems, permissions and everyday user support.
Email and Microsoft 365
Outlook faults, mailbox access, Microsoft 365 administration, authentication, shared mailboxes and delivery issues.
Servers and infrastructure
Windows Server, Active Directory, DNS, virtual machines, backups, firewalls, VPNs and network services.
How remote support works
Tell us the problem
Explain what has happened, who is affected and whether work has stopped completely.
Authorise access
Where remote access is appropriate, you approve a secure support session to the affected device or system.
Diagnose and resolve
We investigate the underlying cause, apply the fix and test that the service is working correctly.
Record and advise
Important changes and recurring issues can be documented, with practical recommendations where needed.
Support for managed and occasional customers
Remote support can form part of an ongoing managed IT arrangement or be used for agreed project and consultancy work. For new environments, we may first need suitable access, authorisation and enough technical information to work safely.
Need remote help?
Call 01143 088 709 or contact us online. Include the affected user or system, the symptoms and the business impact so we can assess the quickest route to resolution.