General enquiries

Tell us what you need.

Give us a clear outline of the requirement, project or problem. Your enquiry goes directly to the ION IT team.

On-site support around Sheffield

We arrange on-site visits across Sheffield and surrounding areas, including Manchester and Worksop. Tell us your location and what you need; we will confirm availability, travel arrangements and any charges before booking.

Standard support hours: Monday to Friday, 9am to 5:30pm, excluding bank holidays.

Weekend, bank-holiday and out-of-hours support is available only where covered by your support contract. The hours and response arrangements in your agreement apply. For an urgent fault, call 01143 088 709; contracted customers should use their agreed escalation route.

Real people. Direct support.

When you call ION IT, you speak directly to our team, the people who look after your services. No outsourced call centres, no chatbots. Just a conversation with someone who can help.

Prefer to speak?

Call 01143 088 709 Monday to Friday, 9am to 5:30pm, excluding bank holidays. Different hours apply only where covered by your support contract.

Existing customer?

For faults and technical assistance, use the dedicated support form so the right information reaches us immediately.

What happens next?

We will review your enquiry and contact you using the details supplied. Complex requirements may need a short discovery call or site visit before we recommend a solution.

Tell us what you need.

Contact ION IT